FAQ

  • How long does shipping take? 
    Orders typically arrive within 7-14 business days. Once your order ships, you'll receive a tracking number to monitor your delivery.

  • What's your return policy? 
    A: We offer a 30-day money-back guarantee. If you're not satisfied with your purchase, simply contact our customer service team with your order number.

  • Do you offer international shipping?
    Yes, we ship worldwide! Free shipping on all orders. Premium and insured shipping available for $4.99.

  • How can I track my order?
    You'll receive a tracking number via email once your order ships. You can use this number to track your package through our website or the carrier's platform.

  • What payment methods do you accept?
    We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Google Pay. All transactions are secured with SSL encryption.

  • What if my package arrives damaged?
    Please take photos of the damaged package and contact our customer service team within 48 hours of delivery. We'll arrange a replacement or refund.

  • How do I initiate a return?
    We have a 30-day money back guarantee which means you have 30 days after receiving your item to request a refund. To start a return, you can contact us at support@mesoluxe.beauty.

  • When will I get my order?
    After your order is placed, you'll receive a confirmation email. Once shipped, we'll send your tracking information so you can follow your package's journey to you.

  • How can I contact customer service?
    Our customer service team is available via email at support@mesoluxe.beauty Monday through Friday, 9 AM - 5 PM EST. We typically respond within 24 hours.